Reservation and refund policies

Kindly note about procedure of reservation and cancellation of apartments.

Reservation

Please make in advance reservations via our website to assure room availability. A deposit 50% is required to obtain a confirmed reservation. The rest of the payment can be done 1 week before your arrival. Please note the cancellation policy before committing to a reservation.

After we get the deposit you will receive an email confirming the reservation, which will act as proof of the reservation.

Deposit

To confirm your reservations we ask from you a deposit equal 50% of the entire stay and 50% of extra services which you will book. We accept only bank transfer. For alternate arrangements, please contact us.

In case that you want to pay all amount in advance you will get discount 5%.

Changes

In case of any changes (dates/names/apartment) is possible to change with administration charge fee, which is 30€/booking.

However you will be charged any price difference between the original fare paid and the lowest total price available on your new booking. Please note that if the fare/fees on the new booking is lower, no refund will be made.

Cancellation

For cancellation you are responsible for the entire reservation and will be charged the cost of the whole reservation or earlier paid deposit.Exception:

If you booked direct through our webpage (or Instagram/Twitter/Facebook/VK), and you can not come - you'll get a voucher, which will be valid 12 months from your booking date.

Non-arrival (No Show)

If you fail to arrive at the resort on the arrival date the entire reservation will be cancelled automatically and you will be charged the cost of the whole reservation.
Fir exception: send us a notice 1 month in advance.

Occupancy

Normal occupancy is two people per room. Additional persons are not allowed.

Thank you for understanding.

Payment option

For payment you can use:

Bank Transfer

We don't accept cards (visa -MasterCard-any).

Reasons:

1. We don't like to pay commission!!! Do you ?

2. From our past experience, cards include sensitive data, and this data, are easily for hackers to decoded.

3. That's why we accept the 100% safe method, bank transfer and cash.

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